Policies

OVERVIEW

This website is operated by Eva Elegance. Throughout the site, the terms “we,” “us,” and “our” refer to Eva Elegance. Eva Elegance provides this website, along with all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

 

Please carefully read these Terms of Service before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. Acceptance is expressly limited to these Terms of Service if these are considered an offer.

 

Any new features or tools added to the current store will also be subject to the Terms of Service. The most current version of the Terms of Service can be reviewed at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc., providing the online e-commerce platform that enables us to sell our products and services to you.

 

 SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor dependents to use this site. The use of our products for any illegal or unauthorized purpose is prohibited, and you must not violate any laws in your jurisdiction (including but not limited to copyright laws). Transmitting any worms or viruses or any code of a destructive nature is strictly prohibited. A breach or violation of any of the Terms will result in an immediate termination of your services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks, and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the service is prohibited without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Historical information on this site may not be current, and we reserve the right to modify the site's contents at any time. It is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display the colors and images of our products accurately, but we cannot guarantee your computer monitor's display accuracy. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us and may limit or cancel quantities purchased per person, per household, or per order. Your agreement to provide current, complete, and accurate purchase and account information for all purchases made at our store is essential. It is your responsibility to promptly update your account and other information to complete transactions and allow us to contact you as needed.

 

For further details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control. Your use of these optional third-party tools is at your own risk, and you should ensure you are familiar with and approve of the terms provided by the relevant third-party provider(s). Any new features and services offered through the website will also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we have no liability for any harm or damages related to your purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices before engaging in any transaction.

 

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit specific materials or creative ideas, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise use them without restriction. We may, at our discretion, monitor, edit, or remove content that violates any party’s intellectual property or these Terms of Service.

 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

 

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site or within the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We retain the right to correct any such errors, inaccuracies, or omissions, and to modify or update information or cancel orders if inaccuracies are identified in the Service or on any related website at any time without prior notice (including after order submission).

 

We are not obligated to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. Any specified update or refresh date in the Service or on any related website should not be construed as an indication that all information has been modified or updated.

 

SECTION 12 - PROHIBITED USES

In addition to the prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to engage in harassment, abuse, insults, harm, defamation, slander, disparagement, intimidation, or discrimination based on various factors; (f) to provide false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect personal information of others; (i) for spamming, phishing, or any other malicious activity; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website. Violating these prohibited uses may result in termination of your use of the Service.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. Results obtained from the use of the Service may not be accurate or reliable. We may remove the Service for indefinite periods or cancel it at any time without notice. Your use of the Service and products is at your sole risk.

The Service and all products delivered through it are provided 'as is' and 'as available' without any representation, warranties, or conditions of any kind, express or implied. We are not liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured through it, including but not limited to lost profits, revenue, savings, data, or other similar damages.

Because certain states or jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Yvonne Beaute and related entities from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms of Service or violation of any law or rights of a third party.

 

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, it shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

Obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement. These Terms of Service remain effective until terminated by either party. We may terminate the agreement at any time without notice if you fail to comply with any term. You may terminate by notifying us and ceasing use. In case of termination due to non-compliance, you remain liable for all amounts due up to the termination date.

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise any right or provision of these Terms of Service does not constitute a waiver. These Terms of Service constitute the entire agreement between you and us, superseding any prior agreements, communications, or proposals.

Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.

 

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Canada.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

The most current version of the Terms of Service can be reviewed at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. Your continued use of our website or the Service following such changes constitutes acceptance of those changes.

 

SECTION 20 - CONTACT INFORMATION

For questions about the Terms of Service, please contact us at contact@evaelegance.com.

This Privacy Policy elucidates the procedures of Eva Elegance ("the Site," "we," "us," or "our") in the collection, utilization, and disclosure of your personal information during your interaction with www.evaelegance.com (the "Site") or communication with us (referred to as "the Services"). As you, the user, engage with our Services, be it as a customer, website visitor, or another individual whose information we have collected per this Privacy Policy, your careful review of this document is encouraged.

Please peruse this Privacy Policy attentively. Your use and access to any of the Services imply your agreement with the outlined collection, use, and disclosure of your information. Should you disagree with this Privacy Policy, kindly refrain from using or accessing any of the Services.

Changes to This Privacy Policy

This Privacy Policy may undergo periodic updates to align with alterations in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be published on the Site, accompanied by an updated "Last updated" date, and any other steps required by applicable law.

How We Collect and Use Your Personal Information  

To furnish the Services, we gather personal information from diverse sources over the past 12 months. The nature of the information collected and its utilization depends on your interaction with us. In addition to the specific purposes delineated below, we may use the collected information to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and safeguard the Services, our rights, and the rights of users or others.

What Personal Information We Collect

Information We Collect Directly from You

- Basic contact details: Name, address, phone number, email.

- Order information: Billing and shipping details, payment confirmation, email address, phone number.

- Account information: Username, password, security questions.

- Shopping information: Viewed items, cart contents, wishlist additions.

- Customer support information: Information included in communications, e.g., messages sent through the Services.

Information We Collect through Cookie

- Automatically gathered information about your interaction with the Services ("Usage Data"). This involves the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data comprises details about accessing and using our Site, device specifics, browser information, network connection, IP address, and other interaction-related information.

Information We Obtain from Third Parties

- Information from third parties, including vendors and service providers, such as Shopify.

- Data from payment processors for payment processing and order fulfillment.

- Automatically collected information from third parties, including online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies when interacting with our Site, opening or clicking on emails, or using our Services or advertisements.

Information obtained from third parties is treated in accordance with this Privacy Policy. We are not liable for the accuracy of information provided by third parties, nor do we endorse their policies or practices. Refer to the section below, "Third Party Websites and Links," for more details.

How We Utilize Your Personal Information

Providing Products and Services: 

We employ your personal information to deliver the Services and fulfill our contractual obligations. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions. Additionally, we use this information to manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.

Marketing and Advertising: 

Your personal information is utilized for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail. We may tailor the Services and advertising on our Site and other platforms using this information.

Security and Fraud Prevention:

To detect, investigate, or take action against potential fraudulent, illegal, or malicious activity, we use your personal information. It is crucial for users to keep their account credentials secure. We strongly advise against sharing usernames, passwords, or access details. If you suspect your account has been compromised, please contact us promptly.

Communicating with You:  

Your personal information is employed to provide customer support and enhance our Services. This is done in our legitimate interest to be responsive, deliver effective services, and maintain a strong business relationship.

Cookies

Similar to many websites, we use Cookies on our Site. Cookies are employed to enhance our Site and Services, remembering your actions and preferences, running analytics, and understanding user interaction. Third parties and service providers may also use Cookies on our Site to better tailor services, products, and advertising on our Site and other platforms.

Most browsers automatically accept Cookies, but you can configure your browser controls to remove or reject them. It's important to note that blocking Cookies may impact your user experience, affecting the functionality of certain features and services.

How We Disclose Personal Information

In specific circumstances, we may disclose your personal information to third parties for legitimate purposes outlined in this Privacy Policy. These circumstances include sharing information with vendors, business and marketing partners, affiliates, and in connection with business transactions. Your consent or direction may also prompt disclosure.

For detailed information about the categories of personal information disclosed, please refer to the "How we Collect and Use your Personal Information" and "How we Disclose Personal Information" sections.

Third Party Websites and Links

Our Site may contain links to third-party websites. Users are encouraged to review the privacy and security policies of these sites, as we do not guarantee or assume responsibility for their privacy practices. The inclusion of links does not imply our endorsement of the content on those platforms.

Children’s Data

Our Services are not designed for children, and we do not knowingly collect personal information about them. If a child has provided us with their personal information, parents or guardians can contact us to request its deletion.

Security and Retention of Your Information

While no security measures are perfect, we implement measures to protect your information. The duration of information retention depends on factors like maintaining accounts, providing Services, complying with legal obligations, and enforcing contracts.

Your Rights and Choices

Refer to the "Your Rights and Choices" section for information about rights related to access, deletion, correction, portability, processing restriction, withdrawal of consent, appeal, and managing communication preferences.

Complaints

For complaints about our processing of personal information, please contact us. If unsatisfied with our response, users may appeal our decision or lodge a complaint with their local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including the United States. If transferring personal information out of Europe, we rely on recognized mechanisms like Standard Contractual Clauses, unless an adequate level of protection is determined for the destination country.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, contact us via email at contact@evaelegance.com.

30-Day Return Policy

Our commitment is to ensure your satisfaction with every purchase. We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

- In the same condition as received

- Unworn or unused

- With tags intact

- In its original packaging

- Accompanied by the receipt or proof of purchase

Initiating a Return

To start a return, contact us at contact@evaelegance.com. Once your return is accepted, we will provide a return shipping label and detailed instructions on where and how to send your package. Please note that returns without prior authorization will not be accepted.

Damages and Issues

Upon receiving your order, promptly inspect the items. If you discover any defects, damages, or receive the wrong item, contact us immediately. We will assess the issue and take corrective measures to make it right.

Non-Returnable Items

Certain items are non-returnable, including:

- Perishable goods (e.g., food, flowers, plants)

- Custom products (e.g., special orders, personalized items)

- Personal care goods (e.g., beauty products)

- Hazardous materials, flammable liquids, or gases

For specific concerns about your item's return eligibility, please contact us.

Sale Items and Gift Cards

Regrettably, we cannot accept returns for sale items or gift cards.

 Exchanges

If you wish to exchange an item, the quickest process is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

For merchandise shipped into the European Union, customers have the right to cancel or return orders within 14 days without providing a justification. The item must meet the same conditions as regular returns, including being unworn, unused, with tags, and in its original packaging.

Refund Process

We will notify you upon receiving and inspecting your return. If approved, refunds will be automatically processed on your original payment method within 10 business days. Keep in mind that the refund processing time may vary based on your bank or credit card company.

Contact Us

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact@evaelegance.com. We are here to assist you.